Tips on ‘How to be a Considerate Guest' & Safety

Hurray! Your Japan experience is confirmed.

 

We have some tips to share on how you can make this experience more enjoyable. Kindly take some time to read through.

  • Let's start your experience via chatting.

  • Say Hello to your Host. It is time to make new friends.

  • Don’t be shy! Please chat with your Host and treat them like your friends.

  • Your Host may also be nervous as you, a warm welcome and smiling face can let them feel more.

  • Of course, you may face communication problem with your Host. Please have more patience while explaining.

  • Respect your host, their local culture and listen to theirs. If you feel uncomfortable doing something, do explain your reason to them.

  • Don’t be late, please be at the meeting point at least 5mins before the meeting time.

 

A) Use Takumi in-build chat & interact smartly

Always use Takumi’s In-build Chat system to contact with your host before the trip.

E.g. Any item to bring for the experience, weather updates, or meeting place information etc.

 

B) Use Takumi in-build call when necessary

After the booking has been confirmed, the In-Build Call function will unlock. Use Takumi’s In-Build Call system when necessary.

E.g. When Host does not show up by the meetup time.

 

C) Think about purchasing of traveler's insurance.

Traveler's insurance is a relatively affordable option that can protect you in case of an injury or emergency during a trip.

 

D) About payment during the trip

All our Service Provider except Post-Paid restaurants must not collect any cash payment from you directly at any point in time.

Except for items that are not included in the trip, plans, and menus, they may collect from you during the trip, plans, menus only.

 

C) For your safety

Do: Trust your intuition: If you don’t feel right about the booking, please email us SupportSGC@takumiholidays.com before the trip.

During the trip, if you don’t feel right about your guest, you may also contact us for assistance.

Takumi Japan team, office hour Mon-Fri (10am-7pm): (81) 03-5217-1121

Or

Takumi Singapore team, office hour Mon-Fri (9am-6pm): (65) 6221 9344 

or LINE call for out of office hour. Search ID: TAKUMI TABI

 

            In an emergency, or if your personal safety is threatened, please contact local police or emergency                       service immediately.

            Japan Police -- 110, Ambulance & Fire – 119